- My Library Account
The Library provides access to books, electronic resources, archives, special collections, and more to support your learning and research.
The Library is committed to supporting your research needs with expert guidance and resources.
- Academic Skills Service for Students
- Academic Writing Centre
- Assistive Technology Area
- Borrowing Limits, Lost Books & Fines
- Digital Literacy
- Equipment & More
- Group Study Rooms
- Library & IT Service Desk
- MakerSpace for Students
- Past Exam Papers
- Photocopying & Printing
- Shannon College Library
- Study Spaces
- Using Other Libraries
The Library has all the resources and supports you need to be successful in your studies at undergraduate and postgraduate level. Whether you're just starting your studies or working on your final project, we're here to help.
We are here to help lecturers and academic staff deliver quality teaching and support their students' success.
- Workshops & Events
Library Complaints Procedure
QA808 Library Complaints Procedure
The Library is committed to providing the best possible service to users. Letting us know when we have not done do helps to improve the users experience for all.
Any user who wishes to make a complaint can be confident that it will be dealt with promptly and in confidence. Complaints can be made in person or by telephone, letter or letter.
Stage 1: Informal Complaint at Point of Service
Any user experiencing a problem is advised to report it to a staff member as soon as possible. All staff are trained to be open to complaints and to respond to them fairly.
Stage 2: Formal Complaint in Writing
If you are not happy with the first response you receive you can make a more formal complaint to the Head of Marketing & Engagement (details below) who will investigate your complaint and get back to you within 5 working days.
Stage 3: Student Complaints Procedure
In the unlikely event that a complaint is still unresolved students may use the formal
Download PDF copy of procedure: QA808 University Complaints Procedure